FAQs

Questions that are frequently asked of our support staff

How do I change my plan?
To change you plan, please contact customer support at 1-866-697-7329 or you can create a Create New Ticket with your request and we will make the change fo...
Tue, Sep 16, 2014 at 3:06 PM
Check if your fax number is working.
The easiest way to test your SRFax fax number is to simply give it a call from a regular phone or cell phone and you should hear the fax squelch. If you hea...
Wed, Oct 15, 2014 at 1:50 PM
How can I add / get another fax number?
To add a number to your current SRFax account with no difference in settings, or to change your existing fax number, please contact customer support at 1-86...
Sun, Dec 10, 2017 at 10:30 PM
How do I cancel my account?
There are two ways in which you can close your account. 1. You must login to your account and then navigate to "My Account" and "Clos...
Fri, Sep 19, 2014 at 11:16 AM
What is PGP Encryption?
PGP uses a standard public key encryption scheme, wherein it uses encoding and decoding algorithms to create a public key and a private key. The public key i...
Thu, Jun 19, 2014 at 8:12 PM
Where is SRFax located?
  We are located in beautiful British Columbia. Our corporate Head Office address in Vancouver is: SRFax 203 - 5190 Dublin Way Nanaimo, B.C.V9T 0H2...
Wed, Oct 18, 2017 at 11:53 AM
What is the difference between porting and forwarding my fax number?
When you port your fax number to SRFax, the number is transferred to SRFax and once it has completed, the line connected to your fax machine will no lon...
Thu, Jun 19, 2014 at 3:21 PM
What file formats are supported by SRFax?
Compressed Files Zipped Files - zip A compressed file can contain any number of files in the formats listed below. Document...
Fri, Oct 10, 2014 at 6:13 AM