Troubleshooting

Information relating to problems encountered and how to solve them.

Failed to process fax request
The Email you received has an "Error Message" which provides you with details as to why the fax was not scheduled for delivery. The most common r...
Fri, Oct 17, 2014 at 7:24 AM
Explanation of fax error codes
Common failure reasons are as follows: Failed Final call progress: Normal busy / Busy / Busy (TP) The fax number provided was busy and ...
Wed, Jul 30, 2014 at 8:47 AM
Poor quality faxes from scanned documents
  Poor image quality is always because of poor scanner settings. The old adage of "garbage in, garbage out" applies here. ...
Sun, Jun 29, 2014 at 6:57 PM
File upload is very slow
 The maximum size per file that you can upload is 50 Meg which is very large. If the file you are attempting to send is larger than 50 Meg in size it wi...
Sun, Jun 29, 2014 at 6:57 PM
Sending international faxes
 The fax number for international destinations must be 011 plus country code followed by city code and fax number. It is to be entered as if you wer...
Mon, Sep 22, 2014 at 12:34 PM
Plug-ins and Downloads
These are a collection of our favorite websites and tools which have utilities and resources for the connected world we live in. Alterna ...
Wed, Jul 15, 2015 at 7:24 AM
How to prevent Emails from sending winmail.dat files
When you send mail over the Internet from a Microsoft Exchange Windows client or an Outlook client, a file attachment called Winmail.dat may be added to t...
Wed, Nov 19, 2014 at 3:02 PM