How Do I Set/Change My Fax Retention Settings

In order to change the settings for how long faxes are stored on the SRFax database you will need to adjust the ‘Fax Retention Settings’. These settings will determine how long you can access your faxes on your account before they are permanently deleted.

This is a very important setting to adjust and is recommended to be adjusted as soon as you register for a SRFax account. 

Note: Fax retention settings will still be applied to archived faxes.

  1. Login to your account at

  2. Select ‘Settings’ from the website navigation menu, then select ‘General’ from the dropdown navigation.

  3. On the ‘General Settings’ Page you will need to look for the section labeled ‘Fax Retention Settings’.

  4. From here you can adjust the number of months that we will store the faxes on the database before they are permanently deleted. Adjust ‘Received’ and “Sent’ fax retention as needed. 
    Note: Number of months can range from 0-364

  1. Once you have made your changes, scroll down to the bottom and select the ‘Update’ button.